When emergencies happen with your servers, network gear or power, you want the comfort of knowing someone is there to take care of you. Our onsite staff at each of our primary locations is there to respond to your needs day and night. We are there for you with the fastest response time in the industry 24/7. Guaranteed.
Your hosted service is mission critical to your organization, that’s why our focus is on providing the fastest response times in the industry, any time of the day or night. No more leaving voice mails or sending incident tickets blindly in the middle of the night. While many hosting companies claim 24/7 availability and fail to deliver, we guarantee that our expert staff will be there to assist you when you need us most.
EGI prides itself with the best-in-class support service offered to our customers via phone, live chat or email. 24/7, no excuses.
|Datacenter||24/7 Expert Technician Onsite Support|
|CoreSite San Jose||YES|
|CoreSite Miami||YES (for a fee)|
Our Basic Remote Hands service is provided FREE to all customers. Customers requiring additional advanced services may choose the EGI Advanced Remote Hands service.
|Basic Remote Hands||Advanced Remote Hands|
|Expert 24/7 Technician Support||YES||YES|
|Error Message Monitoring||YES||YES|
|Network Gear Configuration||YES|
The EGI Advanced Remote Hands service is available at all West Coast locations. Rates start at $65/hr M-F 9am-5pm and $85/hr all other times. Ask your account manager about discounted rates on bundled hours of Advanced Remote Hands services.