HOW CAN I REACH OUT TO THE SUPPORT TEAM?
WHAT ARE YOUR SUPPORT HOURS?
WHAT REMOTE HANDS ARE AVAILABLE?
WHAT ARE YOUR ADVANCED REMOTE HANDS CHARGES AND WHAT SORT OF SERVICES WOULD THAT INCLUDE?
Our experienced Sales Team is always available to help you evaluate the colocation plan or server configuration that are best suited to your needs.
You can customize some aspects of the server plan offered when ordering through our website. Hardware customization is not available online at this time. To customize your server hardware, please contact our Sales team before ordering. Please note that servers with custom configuration requests will take 12-24 hours to deploy, depending on the availability of requested hardware changes.
Our privately owned data center is OpenColo and is located in Santa Clara, CA. You can see more information here.
The default IP allocation per colocation cabinet is a /27 (29 usable IPs). To order additional IPs, please contact our Sales team.
Yes. While we offer our own network blend with multiple providers, you can also connect to additional networks available both on-site and in different data centers using several connectivity options we have. Please contact our Sales team for more information and availability.
We mainly offer full private locking cabinets and shared cabinet space in our facility. We can also offer custom cage space for custom builds as needed. Please contact our Sales team for more information and availability.
Yes, we offer 100% power SLA and 99.99% network uptime SLA with most of our Colocation plans. Some plans do not come with an SLA. Please contact our Sales team for more information.
SOC2 is a voluntary compliance standard for service organizations developed by the American Institute of CPAs (AICPA) and details how organizations should manage customer data. OpenColo currently undergoes an annual SOC2 audit to demonstrate basic adherence to security, availability, processing integrity, confidentiality, and privacy standards.
Contact us via phone, contact form, e-mail or live chat888-808-8806 Live support 3223 Kenneth St.,