The EGI colocation facility in San Jose is truly the best we’ve been at to date. It’s the only location we’ve experienced zero downtime in the past three years…
Your hosted service is mission critical, so we’ve made it a primary goal to have one of the fastest response times in the industry, exactly when you need us most. All our primary data centers are staffed 24/7 with experienced onsite technicians. The EGI NOC is staffed 24/7 and is available to all customers in any location via phone, email or live chat. You’ll never be redirected to a voicemail system or met with an empty office.
The CoreSite San Jose data center, SVTIX San Jose data center, Fremont 1 and Fremont 2 data centers all have 24/7 actual onsite staff ready to assist at any time.
The Telehouse NYC data center has its own 24/7 staff available (for a fee).
The EGI Basic Remote Hands service is provided FREE 24/7 and includes basic tasks such as reboots, console connections, KVM connections and reading error message of a server’s screen.
The EGI Advanced Remote Hands service is provided 24/7 in all West Coast locations at $65/hr M-F 9am-5pm, $85/hr at all other times. The EGI ARH service includes everything from OS re-installs, hardware and software troubleshooting, hardware replacement/repair, network gear configuration, consultation services and more.
Bundled hours of ARH services are also available at a discounted rate. Please see your account manager for details and pricing.
